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ServiceNow partners with Databricks to deliver Zero Copy integration that supercharges machine learning and AI capabilities
ServiceNow (NYSE: NOW), the AI platform for business transformation, and Databricks, the Data and AI company, announced a Zero Copy partnership that supercharges machine learning and AI capabilities. Databricks’ Delta Sharing will enable ServiceNow to offer Zero Copy, high‑bandwidth, bi‑directional, and secure integration with the Databricks Data Intelligence Platform so customers can turn data and insights into instant, AI‑powered action.
Bi‑directional data exchange with the Zero Copy integration will allow Databricks customers to access data within the ServiceNow platform via ServiceNow’s RaptorDB high‑performance database to analyze, enhance, and combine different sets of company data. Additionally, ServiceNow customers will be able to access rich data and insights from Databricks to trigger workflows in ServiceNow.
Databricks will also enable ServiceNow customers to build, test, and deploy custom GenAI applications tailored to their unique business needs. The partnership also amplifies ServiceNow’s agentic AI workflow capabilities. Customers will be able to design and deploy AI‑driven workflows on the ServiceNow platform that combine Databricks’ AI capabilities with ServiceNow’s workflow automation, creating predictive and self‑optimizing business processes. This includes training custom models from Databricks and integrating them into the ServiceNow platform.
ServiceNow Announces Acquisitions of 4Industry and EY Smart Daily Management Application to Drive Innovation for Smart Industrial Environments and Connected Workers
ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, announced it has signed an agreement to acquire 4Industry, a Netherlands-based partner whose manufacturing technology application is built on the Now Platform, and has completed the acquisition of Smart Daily Management, a connected digital worker application from EY. Together, the deals augment ServiceNow’s existing operational technology (OT) management capabilities, adding Connected Worker solutions and enhancing expertise across key industrial markets such as manufacturing, energy and transport & logistics.
This example of continued investment in European tech and talent will significantly enhance ServiceNow’s long‑term roadmap for its global customers, delivering continuity across IT, OT, and factory floor workers. ServiceNow will continue to maintain a strong alliance with EY and partnership with Plat4mation, an affiliated services company of 4Industry. It will work jointly with these companies, as innovation and implementation alliance partners for both existing OT solutions as well as future Connected Worker solutions.